The FTX claims portal became unavailable immediately after going live

Bankrupt cryptocurrency exchange FTX launched a customer claims portal which remained live for roughly an hour before going offline for unknown reasons.

Lots of social media users reported FTX’s claims portal went live on July 11, offering customers of failed crypto exchanges who had accounts with FTX, FTX.US, Blockfolio, FTX EU, FTX Japan, and Liquid the opportunity to access their account information and submit claims for consideration in the corporate restructuring process. According to Kroll FTX’s page, user has until September 29 to file a claim.

The Customer Claim Portal is active https://t.co/ymtbrvT3eF

Choose a platform to continue: https://t.co/vW9S9i3Cxy , https://t.co/gZZ85SJX7rBlockfolio, FTX EU, FTX JP, Liquid pic.twitter.com/Crhe8lMNhp

— Sunil (FTX 2.0 Champion) (@sunil_trade) July 11, 2023

Related: US authorities investigating former FTX executive for potential campaign finance violations: Report

Before going offline, the claims portal said users would be able to access their account balances on November 11, 2022 — the day FTX filed for bankruptcy in the United States. Users still have the option to filing proof of claim via Kroll’s online customer form and via US mail. At the time of publication, the claims portal had been offline for approximately one hour.

The debtors in the FTX bankruptcy case announced in June the company plans to launch an online portal for customer claims. Bankruptcy proceedings are ongoing in the District of Delaware, while former FTX CEO Sam Bankman-Fried’s first criminal trial on fraud charges is expected to begin in October.

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